Claims & Beneficiary Services FAQs
Claims & Beneficiary Services FAQs
Are multiple death certificates required if there are two or more beneficiaries?
Does a certified, original death certificate need to be sent?
Is a life insurance policy death benefit taxable?
Where do I send claim documents?
Navy Mutual
Henderson Hall
29 Carpenter Road
Arlington, VA 22204
You can email* documents to:
Claims@navymutual.org
Or, you can fax documents to:
703-945-1441 or 703-945-1442
*A certified death certificate must be mailed.
What payout options are available? Is there a minimum payout amount?
- Lump-sum payment
- Fixed payments
- Quarterly interest payments
- Life payments
Payout options 2, 3, and 4 require a minimum benefit amount of $20,000.
Please review your payout options carefully and note that each has tax implications. To learn more, email us at Claims@navymutual.org or call us 800-628-6011 Monday to Friday, 8:00 a.m. to 6:00 p.m. EST.
How is the taxable gain calculated on an annuity death benefit?
The basic formula is: total account value – cost basis = gain. For example, a $25,000 investment that grows to $35,000 has a taxable gain of $10,000 upon death. If your spouse is the beneficiary, he or she has the option to take over the annuity rather than receive a payout. To learn more, please consult your tax advisor or contact us.
What is the general time frame to process a claim?
What additional documents are required when an estate is named as the beneficiary?
What additional documents are required when a trust is named as the beneficiary?
If the trust is no longer in effect, we will need the dissolution of the trust or a notarized statement from the executor 1) stating that the trust is not in effect and 2) directing payment of the benefit.
How do I get a taxpayer ID number?
How do I change a beneficiary?
Where can I find contact information for organizations that help with military survivor benefits?
You can start by downloading our Survivor Checklist. You can also find information in the Survivor Benefits Tools section of this site. Our Veteran Services team can also assist you.